A FEW GOOD QUESTIONS
Good to know.
Easy to understand.
The details that matter before your fresh start.
Is this for everyday family vehicles?
Absolutely. School runs, snack crumbs, pet hair, and everyday spills are exactly the kind of mess we help with. Choose care for your car, SUV, truck, or minivan. Mom Reset includes a deep interior clean and one child car seat clean.
How does payment work?
Standard visits require a 50% deposit. We evaluate your vehicle on arrival and get your approval for any extra work and price before starting it. The remaining balance is due immediately after the job is completed, with your deposit credited once toward the final approved total. Recurring membership visits are charged in full on the day of service.
How do I book?
Call Joe at 615-933-2525 to confirm your service, address and availability. You can compare packages and build an estimate here first. Online scheduling and deposit checkout are coming soon; the estimate tool does not reserve an appointment or take a payment.
When do you work, and when will you arrive?
Our detailing hours are daily, 8 a.m.–5 p.m. Central. We confirm a two-hour arrival window for your visit. Availability depends on the service length and the day’s route, with no more than three vehicle appointments per day.
What if there is heavy dirt, staining or pet hair?
Tell us when arranging your visit. Add-ons marked “+” are starting prices. We confirm extra scope and price before additional work or charges. Stain and odor results depend on the material and source; some damage is permanent.
What is the first membership visit?
A Signature Detail at $300 for a car, $335 for an SUV/truck, or $365 for a large SUV/minivan. The lower recurring rate starts afterward. The first visit does not also include a separate monthly or biweekly charge. Joe will confirm first-visit payment and membership terms before enrollment.
How are recurring membership visits billed?
The full recurring visit price is charged on the day of service. Any additional work still needs your approval. Contact Joe about pauses, changes or a missed visit before the scheduled appointment.
Does biweekly mean twice a month?
No. Biweekly means every 14 days, about 26 recurring visits in a year. Each recurring visit costs $10 less than the monthly visit rate for the same membership and vehicle size.
Do you clean child car seats?
Yes. Child car seat cleaning is $35 per seat, and Mom Reset includes one. Our technician removes the seat for cleaning; the customer is responsible for correctly reinstalling it. Cleaning follows the exact seat manufacturer’s instructions. Harness straps and buckles are not shampooed or dressed.
What should I do before a visit?
Remove valuables and loose clutter, tell us about fragile or damaged surfaces, and allow at least 10–15 feet of working space beside the vehicle. Tell us about gates or property restrictions. We’ll confirm any water/power needs when arranging the appointment.
Can I book two vehicles at home?
Yes. Each vehicle needs its own appointment. Call Joe if you would like help arranging both vehicles together; the service time and daily availability must allow for both.
What is the cancellation policy?
We use a 48-hour cancellation cutoff. Deposits are refundable when you cancel before that cutoff, or when Polished Mile declines the job. Late customer cancellations and no-shows do not receive a deposit refund. Call Joe to make any change to your visit.
What happens if I need to reschedule?
Customer-requested rescheduling requires a new 50% deposit unless Polished Mile approves an exception. Contact Joe before changing your date so we can confirm how your existing deposit will be handled.
What if the weather prevents my detail?
If weather prevents service, we will work with you to reschedule for a day that works. Weather postponements do not receive a deposit refund. Joe will confirm the rescheduled visit and payment details with you.
What if my payment fails?
The balance is due immediately after your detail is completed. If a payment fails, contact Joe and arrange payment by the end of that day.